Aarrgghh! Kaspersky antivirus let me down and my HP Notebook has been infected. When I tried to open a link in a Yahoo email from TrustedID Premier (courtesy of Equifax), a box popped up and a voice urged me to call the Microsoft help line. What irony! The service was supposed to protect my identity for a year. Now what?!
The phone number given in the pop-up box was for a Microsoft certified team, SRI IT Solutions, in Mountain View, California. The tech uninstalled Kaspersky because it had become corrupted and had crashed. I guess I shouldn’t have been surprised because there has been some question lately about whether Kaspersky has ties to the Kremlin. Best Buy has stopped selling it. Also, for quite a while I’ve been getting Yahoo messages saying that they had prevented access to my email account from other computers.
The tech cleaned up my system and installed McAfee antivirus software. The process took nearly three hours. I have a three-year warranty on the protection. I immediately changed my Yahoo password and am in process of changing all other passwords. What a job! Better to be as well protected as possible.