Video Clip Playback Problems


Movie does not play

a) BE PATIENT. Movies may not begin to play until fully loaded (depending on how your browser is configured). Depending upon the size and the speed of your connection, this can take a very long time. The clip's size is listed above its thumbnail. A 15 MB clip could take 50 minutes to load if you are using a dialup connection!

b) Your browser may be too old to play HTML5 video. Update your browser.

Movie plays for a while then stops

Most likely the movie has not fully loaded. Wait until it is loaded and replay the movie. This can also happen on older systems that don't meet the requirements, or don't have enough memory (RAM) or processor power.

Movie drops frames or the sound breaks up

Your system may be underpowered - it may have insufficient RAM or its processor speed is too slow.


If you've tried all the above suggestions and you still can't play a posted clip, try viewing it at a different computer on a better internet connection. If it plays fine somewhere else, it is likely that the issue is with your computer and/or browser settings and you should seek expert advice. Please note that MyTripJournal.com cannot offer phone or email support for problems with your browser configuration.