My Odyssey with Daisy 2016 travel blog


The transition from GreatCall to TracFone has been less than smooth, to say the least. They cannot transfer my contacts to my new phone so they have to send me a new SIM card with the contact information from GreatCall on it. Then I insert the new SIM card into the TracFone. I was told by a Chat agent that the order had been processed on March 20 and that I would receive the SIM card in two business days (March 22, by my reckoning). However, I still had not received the card as of yesterday afternoon’s mail delivery, so I used their Chat again last night. That agent couldn’t tell whether it had shipped or not; there was no tracking number. She ended up telling me that I had to call their customer care representative from another phone in order for them to help me. This morning I went back to Walmart and a man in their electronics department got the issue resolved for me. He tested both the placing and receiving of calls on the phone to make sure it was working. I hope the going will be smoother from now on.

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